| QUESTION | ANSWER |
| How does it work? | Once you’re a member, you’ll earn 5 points per $1 spent at Epic Wings. Earn points automatically when you order on our mobile app, EpicWings.com, or in-store. Just give your phone number or code at the register. You can redeem your points for free menu items. |
| How do I join? | There are 3 ways to join:
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| Do I need a smartphone to join? | Nope. While our mobile app is undeniably epic, you can still earn those points and redeem rewards by ordering online or in-store. |
| How do I look-up my account or edit my profile? | You can access and edit your account information here. |
| What extra perks are included? | You get free Fresh-cut Fries for joining, free Epic Fries for your Birthday and when you Refer a Friend. * |
| How are points earned? | You earn points by purchasing any menu item. Promotions and discounts do apply. You can earn points for up to 3 transactions per day and there is no point limit. |
| What items are not eligible to earn points? | Purchasing gift cards, alcohol, delivery fees, and tips are not eligible to earn points or purchases made on third-party delivery platforms (such as DoorDash or UberEats). |
| Can I earn points if I pay with a gift card? | Yes. You can use a gift card to pay for your order and earn points. |
| What can I redeem? | Points can be redeemed for free menu items, like Epic Fries, and of course wings! Visit the Rewards section in the app or online to redeem your points. |
| Can I use multiple rewards in one order? | You can use multiple rewards in-store, however online/app orders only allow for one reward per order. |
| Can I get points back? | Points can’t be returned, transferred, or applied for past purchases. So, choose your reward with care, for once redeemed, it’s yours and yours only to enjoy! |
| What if points are missing in my account? | Points can take up to 48 hours to appear in your account. If points are still missing or you have questions, contact us at info@epicwings.com. |
| Do points & rewards expire? | Yes, points expire in 1 year of no purchase activity and rewards expire 60-days after redeeming. The time to redeem is now! |
| Is it possible to combine multiple accounts into one Rewards account? | No. Accounts cannot be combined or transferred. |
| Will friends know if I referred them? | Yep! They’ll get an email mentioning you and what they get, plus you’ll get an email when they join. |
| I’m getting a “username could not be found” error message when signing in but receiving promotional emails | If you use an Apple iCloud email address, you may need to update your email information on your account. If you cannot log in, contact info@epicwings.com. |
| How do I find my Username? | Your Username is your email address. |
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